Privacy Policy

1. Introduction

At GMS, we are committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Saudi Data Protection Law and other relevant regulations.

2. Information We Collect

We collect various types of personal and business-related information, including:

• Personal Information: Name, contact details (phone number, email, address), and job title.
• Business Information: Company name, billing and shipping addresses, and tax identification numbers.
• Transaction Data: Orders placed, payment details, invoices, and purchase history.
• Technical Data: IP addresses, browser type, and website usage analytics collected through cookies.

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To fulfill purchases, process payments, and deliver products.
• Customer Support: To respond to inquiries, provide assistance, and manage returns or warranty claims.
• Marketing & Communications: To send promotional emails, newsletters, or service updates (with your consent).
• Legal & Compliance: To comply with regulatory obligations, including Saudi Food and Drug Authority (SFDA) requirements.
• Security & Fraud Prevention: To protect against unauthorized transactions and ensure data security.

4. Data Sharing and Disclosure

GMS does not sell or rent your personal data. However, we may share your information in the following cases:

• With Service Providers: Third-party logistics companies, payment processors, and IT support services that help us operate our business.
• With Regulatory Authorities: As required by law, we may disclose information to government agencies, including SFDA.
• With Business Partners: When necessary for fulfilling joint partnerships or distributor agreements.

5. Data Security

We implement strict security measures to protect your information from unauthorized access, misuse, or disclosure, including:

• Encryption & Secure Storage: Sensitive data is encrypted and stored securely.
• Access Control: Limited access to personal data based on job function.
• Regular Audits: Periodic security assessments to identify and mitigate risks.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.

7. Your Rights and Choices

Depending on applicable laws, you may have the following rights regarding your personal data:

• Access & Correction: Request access to or correction of your personal data.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Deletion Request: Request deletion of your personal information, subject to legal requirements.

To exercise these rights, please contact us at info@gulfmedistores.com.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

9. International Data Transfers

If we transfer your data outside Saudi Arabia, we ensure that appropriate safeguards are in place to protect your privacy in compliance with relevant laws.

10. Updates to This Privacy Policy

GMS reserves the right to update this policy periodically. Changes will be posted on our website, and continued use of our services implies acceptance of the revised terms.

11. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

GMS – Gulf Medical Stores

info@gulfmedistores.com

2227 Al Madinah Al Munawarah Rd. – Al Awaly Dist. KSA – RIYADH