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Terms and Conditions

1. Introduction

Welcome to GMS. These Terms and Conditions govern your use of our website and services. By accessing our website or purchasing our products, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Definitions

• “Company” refers to GMS, a licensed and regulated distributor of medical devices in Saudi Arabia.
• “Customer” refers to any individual, business, or institution purchasing or inquiring about our products and services.
• “Products” refer to the medical devices and related equipment distributed by GMS.
• “Website” refers to our official online platform where information about our services and products is provided.

3. Regulatory Compliance

GMS operates in full compliance with the regulations set by the Saudi Food and Drug Authority (SFDA) and other relevant authorities. Customers must ensure that their use of medical devices complies with applicable laws and medical standards.

4. Orders and Payments

4.1 Order Confirmation – All orders placed are subject to acceptance and availability. GMS reserves the right to cancel or modify an order if necessary.
4.2 Pricing – Prices listed on our website or provided in quotations are subject to change without prior notice. Prices do not include VAT, import duties, or shipping fees unless explicitly stated.
4.3 Payment Terms – Payments must be made in accordance with the agreed terms. GMS reserves the right to withhold shipments until full payment is received.

5. Delivery and Shipping

5.1 Shipping Policy – GMS arranges product deliveries within Saudi Arabia and other approved regions. Delivery times are estimates and may be subject to delays beyond our control.
5.2 Risk and Title – Risk of damage or loss passes to the customer upon delivery. Title to the goods remains with GMS until full payment is received.
5.3 Inspection and Acceptance – Customers must inspect the products upon delivery. Any discrepancies or damages must be reported within 48 hours of receipt.

6. Returns and Refunds

6.1 Eligibility – Returns are accepted only for defective or incorrect products delivered by GMS.
6.2 Return Process – Customers must notify GMS within 7 days of receiving the product and obtain approval before returning any items.
6.3 Refund Policy – Refunds, if applicable, will be processed after inspection and approval. Refunds will be issued using the original payment method or as store credit.

7. Product Warranty and Liability

7.1 Manufacturer’s Warranty – Products may be covered under warranties provided by their respective manufacturers. GMS facilitates warranty claims but is not liable for defects beyond the manufacturer’s warranty.
7.2 Limitation of Liability – GMS shall not be liable for indirect, incidental, or consequential damages arising from the use of our products. Customers are responsible for ensuring proper usage by qualified professionals.

8. Intellectual Property

All website content, including logos, images, product descriptions, and documentation, is the property of GMS or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Confidentiality and Data Protection

GMS is committed to protecting customer data in accordance with Saudi data protection laws. Personal and business information collected during transactions will be used solely for order processing and service improvement.

10. Force Majeure

GMS shall not be liable for any delays or failure in performance due to causes beyond our reasonable control, including but not limited to natural disasters, government regulations, supply chain disruptions, or labor strikes.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved through negotiation, and if unresolved, referred to the appropriate Saudi legal authorities.

12. Amendments and Updates

GMS reserves the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any changes.

13. Contact Information

For inquiries regarding these Terms and Conditions, please contact:
GMS – Gulf Medical Stores
info@gulfmedistores.com

2227 Al Madinah Al Munawarah Rd. – Al Awaly Dist. KSA – RIYADH

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